Appointments
- A credit card is required to schedule an appointment. It's charged for the service itself, or under the cancellation policy below.
- Please give at least 24 hours' notice to cancel or reschedule. Without it, you may be charged up to the full cost of the scheduled service.
- If you arrive 15 minutes or more after your start time, we may need to shorten the service or reschedule it so the next guest isn't pushed back. Waxing appointments have a five-minute grace period.
- Anyone under 18 is a minor and needs a parent or guardian signature on their intake form. Children under 12 must have a parent present for the session. We can't be responsible for minors left unattended, and some state regulations require a parent or guardian in the room regardless of age.
Session length
Every session includes five minutes beforehand for consultation and undressing, and five minutes afterwards for redressing and recommendations. A 60-Minute Custom Massage Session is therefore five minutes of consultation, 50 minutes of hands-on work, and five minutes to finish up.
Gift cards
- Not redeemable for cash, and non-refundable.
- Must be presented at the time of service, or you'll need to pay by other means.
- We can't verify or replace lost gift cards.
Benefits Program
- Your membership includes one 60-Minute Custom Massage Session or LaVida Signature Facial each month, available the same day every month.
- Additional sessions during the month are available at the discounted member rate, with no limit.
- Members receive 10% off retail products.
- Your membership can be shared with one additional family member.
- You can put your monthly session toward a 90-minute or 120-minute session, or an Ultrasonic Facial, and pay the difference. Two accumulated sessions cover a 120-minute session outright.
- Unused sessions roll over. If you can't come in a given month you're still charged, and the session carries forward.
- Your membership is valid at the location where you signed up.
Cancelling a membership
- The program runs month to month and auto-renews until terminated in writing.
- Terminating requires signing our Termination Agreement.
- You have 30 days after termination to use any accumulated sessions. After that they're forfeited, and there's no refund on unused sessions or pre-paid packages.
When we may end a membership
We may terminate a Benefits Program membership for repeated no-shows or excessive cancellations, insufficient funds two months running, false account information, or inappropriate behavior toward staff or other guests. Please tell a manager immediately if anything of that last kind happens, in either direction.
Rewards
Reward points are valid toward products or services only. They have no cash value, can't be redeemed on the visit they're earned, and must cover the full cost of an item or service rather than part of it. Program rules and redemption values can change.
General
- Prices are subject to change without prior notice.
- We can't be held responsible for lost or stolen items.
